Telegram forgot to check its email and now it’s banned in Brazil.

Highlights--

  1. Telegram is now suspended in Brazil, all because the company was checking the wrong email address.

  2. One of the world's largest instant messaging social platforms was suspended by Brazil's Supreme Court because emails were either missed or left on read.

  3. According to Telegram's founder and CEO Pavel Durov, it's all a giant mishap.

San Francisco: After the Brazilian Supreme Court ordered Apple and Google app stores to ban Telegram within the country for failing to comply with its order, its Founder and CEO Pavel Durov said on Saturday that it happened because the company was checking the wrong email address of the Supreme Court.


Telegram allegedly failed to prevent users from spreading disinformation as it's become a communications hub for President Jair Bolsonaro.


Telegram is now suspended in Brazil, all because the company was checking the wrong email address. Yep, you read that right!


"It seems that we had an issue with emails going between our telegram.org corporate addresses and the Brazilian Supreme Court," Durov said in a Telegram post.


The company says it’s now found those emails (implying that the old address did at least work, which makes it even more bizarre that the emails somehow got missed), and is trying to remedy the situation with the court.


Telegram allegedly failed to prevent users from spreading disinformation as it's become a communications hub for President Jair Bolsonaro.


It appears that Telegram has found those emails for now and is trying to soothe the situation. While the larger issue is about complying with local courts, the simpler issue is about missing emails.


"On behalf of our team, I apologize to the Brazilian Supreme Court for our negligence. We definitely could have done a better job," Durov said.


Telegram is now hoping that the court would take mercy on the app as it resolves all pending requests that were sent via email. "I am certain that once a reliable channel of communication is established, we’ll be able to efficiently process takedown requests for public channels that are illegal in Brazil," Durov added.


He requested the court to consider delaying its ruling for a few days at its discretion "to allow us to remedy the situation by appointing a representative in Brazil and setting up a framework to react to future pressing issues like this in an expedited manner".


"The last THREE weeks have been unprecedented for the world and for Telegram. Our content moderation team was flooded with requests from multiple parties," Durov said, mentioning how people are using the platform using Russia's invasion of Ukraine.

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