Phishing and Scam Awareness.
Your details are private. Let's keep it that way.
Recognize the warning signs.
There is a range of simple and effective ways to help protect yourself from phishing and scams. Our tips will help you learn to avoid scams, spot phishing, stay safe online, and keep your account details private and secure.
Protecting Yourself from Scams.
Gift cards are a scammer’s favorite way to make you pay!
Never purchase gift cards for a stranger, especially if you feel pressured or are promised something too good to be true.
Never release a gift card number via email or to someone over the phone.
Other Types of Attacks - Be Aware!
Phishing: When a fraudster tries to get your private information via an email or a website. These details would allow them to access your account and make purchases without you knowing.
Watch out for…
Emails requiring you to click on a link and drive you to a webpage that looks like a legitimate institution.
Alarming messages saying your bill is past due or your account will be locked or closed unless you take action.
Unexpected messages branded with corporate headers that upon inspection have typos and misspellings.
Website URLs without HTTPS:// or the closed lock symbol next to it. When in doubt, type in the trusted URL.
Vishing: When a fraudster attempts to steal your private information via a phone call.
Watch out for…
Receiving an unexpected call from your financial institution. If you’re suspicious, hang up and call the number on the back of your Card.
Callers asking to verify account details, PIN, Verification Code or Card Security Code, don’t reveal this info.
Biovolt Technologies will never call you to ask for your information.
Urgent calls stating your account is suspended or closed.
Smishing: When a fraudster tries to get your information via text.
Watch out for…
A text message prompting you to click on a link. By clicking the link, fraudsters have an opportunity to install malware on your device.
Suspicious messages about your purchases you did not make.
Messages with account related news, like offer of gift cards.
Remember to keep your anti-virus software up to date and install a firewall!
Never let anyone else use your Card.
Sign the back of new Cards straight away.
Always destroy expired Cards.
Mobile wallets such as Apple Pay, Google Pay and Samsung Pay require fingerprint authorization and don't keep your Card details stored on your device (or shared with merchants).
They provide an extra layer of protection. Be sure not to let anyone else register their fingerprint or face recognition to your phone, and don't share your phone passcodes.
Keep personal details personal.
When choosing a user ID, password and PIN, avoid using something that's easy to find out, like your child or pet's name. Use different passwords for all your accounts (that includes email and social media), and change them regularly.
Fraudsters may call, text or email you, asking you for personal information such as your account details or verification code (something we would never, ever do). They use this information to create a new login ID for your online account to view or make changes. Or the information may enable them to authenticate themselves as you to verify charges or to request a new Card be sent to them.
Be aware of SIM swap.
SIM swap fraud is when fraudsters try to access your account by taking over your phone number. If you suddenly stop receiving texts or phone calls, contact your mobile provider right away. It could mean you’ve become a victim of SIM swap.
General safety advice.
Our general advice would be to keep all your personal details and documents safe.
Shred bank statements, utility bills and other documents when no longer needed.